Why can't I connect using my FTP client?

If your FTP client cannot connect to our server, here are some possible reasons: 

1. Your firewall might be blocking it.
2. You can try connecting to the server using its IP address instead of the domain name (just the numbers and dots without www or ftp).
3. Your username and password should be the same as your cPanel username and password
4. Some ftp clients require a path to be specified in order to connect. Your path is probably   /home/yourusername/public_html

Was this answer helpful?

 Print this Article

Also Read

Why doesn't my FTP password change when I change my cPanel password?

Please allow 24 hours for your FTP password to sync with your cPanel password. If it does not...

How to Use Web FTP / browser-based FTP - IE

How to use browser-based FTP (also known as WebFTP or Web FTP) in Internet Explorer:Input one...

Why am I not allowed to upload files?

Make sure you are uploading to the right web directory, which is inside the public_html or...

My FTP is really slow or disconnects often. Why?

Go into your FTP options and see if passive mode is checked ,if it is, uncheck it. If it is...

If your computer is behind a router you should enable passive ftp mode

If your computer is behind a router you should enable passive ftp mode. This is a common...